BUSINESS CHALLENGE

To stay competitive in today's volatile marketplace and maintain a high level of customer service, Benshaw sought a fully integrated e-commerce solution that could function congruously with the company's existing Sage Accpac ERP and Manufacturing Systems. The new solution also had to unite Benshaw's remote locations so that employees on the network could share data in real time.

Sage Accpac ERP

ADSS Global upgraded Benshaw's existing system and added the Iciniti Web Store e-commerce solution to create the expanded technology infrastructure that Benshaw required. The Sage Accpac ERP solution provides enhanced customer service and the capability to integrate and manage the financial, operational and manufacturing activities of Benshaw's remote locations. It also adds integrated Web store functionality to facilitate online customer ordering.

BENEFITS

Sage Accpac ERP with the Iciniti Web Store software have provided Benshaw with all the benefits of a dependable and powerful business solution including: stability, complete system integration with the Manufacturing System and the company's online store, the flexibility of open architecture, remote access to disparate company locations and complete confidence in the long-term performance of its solution. The net result is a significant increase in Benshaw's overall productivity and bottom-line profitability.

INDUSTRY

Manufacturing

GEOGRAPHIC LOCATION

United States, Canada, Brazil, Singapore

Benshaw Achieves a Solid State of Integration With Sage Accpac ERP and ADSS Global

Founded in 1983, Pittsburgh, Pennsylvania-based Benshaw Inc. has risen to the top of its industry in the production of reduced voltage, solid-state motor controls and advanced drive controls. A truly multinational enterprise, Benshaw maintains state-of-the-art manufacturing facilities as well as sales and service centers throughout the United States, Canada, South America and Asia. Despite a high-profile client base including General Motors, Ford Motor Company, US Steel, Shell, Exxon/Mobil and others, Benshaw realized that competing successfully over the long term required that it shore up its technology infrastructure and add new e-commerce capabilities.

Benshaw Seeks Integrated Business Solution to Enhance Profitability

Dave Richey, information systems manager at Benshaw, wanted to add several elements to the company's existing business infrastructure. Topping the list was a fully integrated e-commerce solution that could integrate with Benshaw's existing Sage Accpac ERP Accounting and Manufacturing Systems. "We knew that we needed an end-to-end business solution in order to have the company running on all cylinders. To stay competitive in today's market and maintain a high level of customer service, we needed the capability to effectively integrate and manage the financial, operational and manufacturing activities of our remote locations, plus add integrated Web store capabilities that would facilitate online customer ordering," says Richey.

ADSS Global Upgrades Benshaw's Technology Infrastructure

Benshaw sought the aid of ADSS Global to upgrade and expand its business and manufacturing systems' architecture. ADSS Global vice president Jim Campbell, CPA assessed Benshaw's system requirements and devised a cost-effective implementation plan. First, Sage Accpac ERP was upgraded and the network operating system environment was expanded to include a Citrix®-based system for remote access to Benshaw's offsite locations. Next, a team of certified consultants sent by ADSS Global assisted in configuring the accounting and manufacturing upgrades and assisted in deploying the Citrix server.

Productivity Enhancements etc.

"Sage Accpac ERP has given us everything we had hoped for in an end-to-end business solution," says Richey. "The results have been quite impressive: enterprise-wide increases in productivity and bottom-line profitability by roughly 15 percent."

"It's no wonder ADSS Global has won so many awards from Sage Software. At every step of the way, from planning to hardware configuration to software implementation to training and support, ADSS Global has always given us the professionalism and attentiveness we demand for our business. We are very fortunate that we can entrust our business systems to such a client-focused and customer service-driven company like ADSS Global," concludes Richey.