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Customer Support

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ADSS Global Services Division


ADSS Global Services Division was formed to provide clients with the resources and expertise to meet critical business goals by leveraging specialized programs, technologies & professional services.


A highlight of the most popular programs this division brings:


Basic Network Care Program (BNCP)

A proactive approach to network/desktop support that includes an initial technology environment assessment, scheduled onsite support visits & emergency response when required.


E-Learning (ADSS Global Online University)

Self-paced e-learning, complete with a performance management system. ADSS Global Online University integrates more than 2000 online courses from leading content developers in the area of:

  • Information Technology
  • Sales
  • Customer Service
  • Management
  • ...plus more

Application, Database & Report Development Services

Services focused on integrating in-house systems with real-time data reporting on critical operational, sales and customer data via the web. Empower management and remote users with dynamic tools needed for accurate managerial reporting and analysis to make informed business decisions.


Business Continuity Planning & Facilitation

Disaster Recovery planning services to develop a comprehensive plan & computing/technology facilitation to replicate critical business functions off-site in case of a business interruption.


Electronic Document Management Systems (EDMS)

Imaging & Document Management Systems that immediately create workflow efficiencies reduce dependency on paper & mitigate risk of paper files from a Business Continuity perspective.


Wireless Local Area Networking (WLAN)

Design (Site Survey), Install, configure & support wireless networks for offices, retail, distributions centers, plus more.


These additional services will compliment the existing ADSS Global resources: End-to-End Business solutions including Accounting, CRM, HR, Manufacturing, Warehousing, POS, Job Costing and EDI; Server and PC Desktop Sales and Support; E-Mail Spam Filtering; Web Design and Hosting; Data and Voice cabling; Custom Programming; Internet Firewalls and Routers.


The expansion of ADSS Global resources was the primary goal of purchasing our own 18,000 square foot office building with our dedicated computer room, five (5) large multi-media training and meeting rooms, and full dining and kitchen facilities.

 

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